CoronaVirus

KEEPING YOU MOVING - KEEPING YOU SAFE

CoronaVirus Prevention Steps

Delivering as many classes and treatments as we do, we see large numbers of visitors across our two clinics in Horsham. And naturally as a clinical facility some of our clients face additional medical challenges. Throughout the CoronaVirus Pandemic, we have taken pride in the fact we have always gone above and beyond Government health guidance to protect our team and clients, whilst balancing these measures against keeping things running smoothly as possible.

We're pleased to say that it's an approach that has paid off, with no reported transmissions at our clinics despite a robust contact tracing programme being ready if needed. At the start of 2024 we are seeing a significant amount of Coronavirus in the community (along with other nasty viruses and colds) so we do ask people to be as vigilant and responsible as possible. Therefore, please see below for our latest protocols (updated Jan 2024)

UPDATED JAN2024

Current processes

The steps we're taking below are in line with guidelines from UK Health, our governing bodies, and are also set to be consistent with society as a whole. Please contact us if further information is required.

MASKS IN COMMON AREAS

In line with current guidelines, we do not currently have a mask mandate in place in our clinics, which is consistent with the community as a whole. Naturally of course we respect clients who may still want to wear face coverings/masks, and your therapist will wear a mask or face covering if requested.

WHEN NOT TO ATTEND

We do understand that CoronaVirus is still present in society, and therefore we ask that you contact us to reschedule your class or appointment if:

You have tested positive for CoronaVirus
You are suffering from symptoms of CoronaVirus
Someone in your household is a confirmed positive case

With respect to this last point, whilst there is no legal requirement to self-isolate if someone in your household is positive for Covid-19, we feel this process is appropriate given the time it can take positive cases to show on lateral flow tests. Our team are also subject to the same level of controls as our clients; we all test for CoronaVirus regularily and are not present in the clinic if we - or someone in our households - are suffering from Covid19.

INCREASED HYGIENE PROTOCOLS

All of our team are highly trained around infection control, and this takes the form of PPE, increased levels of handwashing, and installation of wipe clean equipment and surfaces. We also focus on increasing levels of ventilation, which means more windows open and fans in rooms.

HOW WE GOT THROUGH THINGS, TOGETHER

Our Pandemic Story

It goes without saying that the global pandemic brought challenge and heart-break for so many since early 2020. However, we do feel it's important to remember these times, as we also saw incredible levels of support in the community. We were - and remain - deeply touched by the support we say from our clients and team as we navigated the challenges and did all we could to help people through the difficulties that we all faced. Even now, in 2023, we are still working hard to get things back to where they were commercially. However we feel lucky that we're still here, as so many businesses couldn't survive.

MARCH 2020

Following a meeting with all of our team, we took the decision to close the doors at our Denne Parade practice. This was a week before the official lockdown order came, but we belived it was the right thing to do. The opening of our new premises in the Carfax was put on hold until the situation was more clear.

APRIL 2020

Following a quick trial, we realised that we could put a number of our classes onto an online platform. We connected with over 1,500 clients who attended our classes, and using Zoom managed to launch a timetable of over 55 classes a week. We genuinely appreciate how supportive our clients and team were at this time, getting used to this new way of doing things. You can see a video on this page from our team to our clients as we were all locked down and missing everyone. We were apart, but still together.

AUGUST 2020

As we emerged from the first lockdown, we opened our site in the Carfax for the first time. It was wonderful to be able to show clients around, and we were joined by a number of therapists and instructors as this site was opened.

AUTUMN 2020

As you will remember, late 2020 brought a number of challenges with short 'circuit break' lockdowns, and an increase in restrictions as we finished the year. Many of the services we provide - such as Physiotherapy and Sport Therapy - could continue during this time, whereas holistic therapies could not. We're proud of our ability to still deliver these clinical services with increased anti-infection protocols, in turn taking pressure off the public health system. Whilst classes could reopen for smaller numbers, we took the decision to keep the majority of our classes online to ensure consistency for our clients on the run up to Christmas.

EARLY 2021

2021 brought the enormous second wave, which was one of the most devastating and heart-breaking periods of the pandemic. Almost fully locked down again, our deeply clinical services could continue supporting clients who needed us. All other elements were full closed, however, and all of our classes remained online. Our second site in the Carfax closed once again, until further notice.

JULY 2021

Due to the huge vaccination programme society began to open up again in the middle of 2021. We were therefore able to bring a large amount of classes back to the studio, and open once again for all therapies. Carfax also opened once again, for therapies and a number of classes. As you can imagine, we worked with a huge numbers of protocols to ensure safety for all of our team and clients.

Winter 2021/ Early 2022

With the rise of the Omicron variant, we saw a huge amount of infections in the community, despite their being a broader 'opening up' across society. Whilst no longer legally bound to work within a tight framework of protections, we took the decison to focus on maintaining the steps that we had always taken throughout the pandemic. These include mask protocols, increased ventilation, track and trace where required, and other steps such as temperature checks.

2023 and ongoing

As above, we continue to do all that we can to keep everyone safe and minimise CoronaVirus infections. We're proud that we have had no infections reported as a result of vists to our premises, and we believe our protocols are responsible for this. We look forward to brighter days of course, and a day when it is all fully behind us. However whilst CoronaVirus does continue to present a challenge - especially to the more vulnerable members of society - we remain focused on providing a safe environment for everyone.

Overall however we'd like to thank all of clients and team for their support during these difficult years. We're honoured to have been able to help as much as we can.